Glamour Hébergement WebPolitique d'annulation/remboursement
Cette politique d'annulation/remboursement est un accord entre vous - l'utilisateur de notre hébergement et services connexes (collectivement, les 'Services'), et l'hébergement Web Glomulser, en association avec LiquidNet US LLC, une société américaine basée à Fort Lauderdale, Floride, et LiquidNet Ltd., une société britannique dont le siège social est à Londres. Tous les services de facturation et d'hébergement sont fournis par LiquidNet US LLC et LiquidNet Ltd. (les opérations de facturation seront traitéesIci.).
Par souci de brièveté, l'hébergement Web Glomulser, LiquidNet US LLC et LiquidNet Ltd. seront appelés « Nous », « Nous », « Notre » et « Fournisseur de services » dans ce document.
The Service Provider's accounts are set up on a prepaybasis. The Service Provider's customers maydecide to cancel their accounts at any time, however, they will get afull refund of the service only if the cancellation request is madewithin 30 days of purchasing of the account, according to ourMoneyBack Guarantee Policy
Tocancel anaccount, the Customer needs to send an e-mail or support ticket toour Sales Department and provide any authentication credentialsrequested by the Service Provider. Other forms of cancellation requestswill not be accepted. Any incentives (free bonuses, etc.) offered tothe Customer upon sign-up will be also canceled.
Domainnameregistrations/transfers, serviceupgradesetrenouvellements du plan d'hébergement webaretreated as non-refundableservices(see below) and cannot be cancelled or refunded after being activatedupon customer request. The Customer will have the opportunity totransfer his/her domain away to another host.
Latecancellations,as well as accounts canceled by the Service Provider due to TOS violations(where the customer has decided not to fix the violation) do notqualify for the 30-day money back guarantee.
Allcredit requestsfor VISA, MasterCard, American Express and Discover payments areprocessed within 48 hours of the submission of the refund request (bye-mail or ticket, as mentioned above). The funds will be creditedback to the Customer's credit/debit card and affect the Customer'scredit/debit card balance in accordance with the credit/debit cardissuer's terms of service.
Allcredit requestsfor PayPal payments are processed within 48 hours of the submissionof the refund request (by e-mail or ticket, as mentioned above). Thefunds will be credited back to the Customer's PayPal account andaffect the Customer's PayPal balance in accordance with thePayPal's terms of service.
POLITIQUE DE GARANTIE DE REMISE
Le fournisseur de services offre une30-daymoney back guarantee. If you are notsatisfied with our hosting services, you can submit a refund request ina trouble ticket opened from your web hosting control panel, or viaemail sent to billing@duoservers.com, and receive a full refund for yourhosting plan within 30 days of the purchasing of the account. Please,NOTE that domain name registrations/transfers are non-refundableservices.
Tous les paiements récurrents et tous les paiements effectués par Western Union ou par virement bancaire ne sont pas remboursables et ne sont pas assujettis à la garantie de remboursement de 30 jours.
NON-REFUNDABLESERVICES
Non-RefundableServices: toutes les mises à jour de service, les recharges de portefeuille et les services de renouvellement de plan achetés auprès du Web Hosting Control Panel; tous les services d'enregistrement ou de transfert de domaine d'une année ou plusieurs achetés lors de l'inscription ou du Web Hosting Control Panel.
Alldomainregistrations and domain transfers are final, do not include anymoney-back guarantee and will be subject to a fee that is calculatedon the basis of the actual NON-PROMOTIONAL annual price of thepurchased domain's TLD, multiplied by the number of years ofregistration or transfer. Any refund amount credited back to theCustomer in accordance with our 30-day money back guarantee will notinclude the cost of the non-refundable services (if any) that havebeen purchased with the Customer's web hosting plan upon sign-up(i.e. the Customer will be issued a partial refund on the originaltransaction if he/she has purchased non-refundable services withinthe web hosting account).
CHARGEBACKS
Chargebacksare notconsidered as a way of refunding. Any Customer who initiates a creditcard chargeback in response to a bill or order placed at the Service Provider will be subjectto full investigation.
Whensigning up fora web hosting account with the Service Provider, customers agree to theconditions explicated in our AcceptableUsePolicy (AUP) and the Web Hosting Terms ofService. Thus, the Service Provider, as well as our authorized retailers(PayPal, WorldPay, 2CheckOut), will resort to these documents as anevidence for the Customer's agreement, especially in the event thata Customer sends a chargeback inquiry based on points that he/or shefirst accepted, but is trying now to refute.
If/Whena chargeback report is received, the first step of the Service Provider's team willbe to try to contact the user. Meanwhile, the user account will besuspended (in order to protect our system from fraudulent activityand misuse) and will remain suspended until the reasons for thechargeback have been clarified and a decision has been taken for according action.
Ifthe chargebackhas occurred due to some misunderstanding, a reverse payment procedure will be initiated with our authorized retailers and theaccount will be re-activated.
Ifthe user has senta chargeback request based on groundless argumentation (to our ownjudgment and these Web Hosting Terms of Service), then a dispute willbe started with our authorized retailers in which the Web HostingTerms of Service and the AcceptableUse Policy of the Service Provider will serve asproof of theCustomer's agreement. The retailers then, taking into considerationall provisions in these legal documents will decide whether the Customer has had sufficient grounds for the chargeback or the Service Provider has the right to a reverse payment.
Incase that thechargeback originates from a fraudulent user and no reverse payment procedure can be initiated, then the respective hosting account willremain suspended.
